I just bought a Nokia E72, and like most of the people, when I came to know that the firmware has updates, I tried updating the phone software. As given in the manual, I tried installing Nokia PC suite which asked me to install Nokia Software updater in order to update the phone software from PC.
But when I tried connecting my device with my PC, though it connected in USB mode, but it kept asking to connect the device in PC Suite mode, while my Nokia phone was in PC Suite mode only. I tried connecting disconnecting multiple times, but with the same result. I am using Windows Vista Home Premium 64bit operating system. I do not know if that is causing an issue with the Nokia PC suite. I tried Googling but there was not much help available.
Then I accidentally landed on the, Nokia.co.in support page to check for software updates for my PC software. I thought if there were some issue with the software then they (Nokia guys) might have fixed it in new releases. But I found that I already have the latest software.
Then I found a short tip mentioned there which described the process of updating the phone software from the phone itself, while the actual software updater asks to use PC updater to update the phone software. It is very simple as given below:
- Key *#0000# into your phone’s home screen.
- Select Options > Check for updates.
- Follow the on-screen prompts until your update is complete!
And that is it. I tried it and it worked. My PC still does not recognize the PC suite mode of the device, but now I do not have any urgent need to do that. They might fix it in near future, but untill then I can update my phone software without it :).